Poor service

I went to KFC on Sunday the 01 November 2015 to buy food on my arrival I found a long queue on the drive tru so I decided to park my car and go inside as I approached the fast food entrance I was astonished to see the queue coming out of the door,I thought maybe it's because it was month end it is understandable that their busy I didn't mind to join the queue I then waited 1hr and 15mins before I was served only to find that they have 6 tills but only two open when I asked where's the rest of the people I was told that they didn't come to work now really is that how KFC take pride in their business by making customers wait over an hour with no apology from the manager who was standing at the back chatting to his kitchen staff with a tomato in his hands and to make it worse the two cashiers serving customers were unfriendly which I understand due to the work load they really looked frustrated lastly when I place my order I was told that the Zinger was not cooked I should be prepared to wait for another 15mins I mean really how can anybody allow that type of poorer management in their business sad.