Poor Service

Wow just had the worst KFC chicken I have ever purchased from your KFC in woodmead. Usually their quality is ok but this time its really revolting and I happened to purchase a streetwise five and an “All in one” and want to throw it away  The chicken was undercooked and the chicken coating (the one with a billion secrete herbs and spices) was so tasteless (and under salted) that I had to check myself to see I hadn’t contracted the corona virus.

Drive through was pathetic as they wont allow you to place multiple orders and pay for them separately. This is really STUPID! Especially in this day of Covid where you don’t want people in your store! When ordering inside, we paid and were waiting for our number to appear on the interactive board where one can track the status of your order only to find out 15 minutes later that we needed to go to the counter where they would pack our order separately according to our till slip. My extreme frustration is that no one guided us in this “new process” Why even bother having this interactive board? ***!!!

P.S Your complaints portal isn’t working either… has KFC really deteriorated to this extent? Shouldn’t you be trying harder in this time of hardship where many businesses are closing?

Come on KFC, Get your quality to the levels they should be at and at the standard you advertise. Strive to be the best. There is no more room for incompetency in this new economic environment Fire those that don’t want to work properly. There is so much talent out there that you can recruit that are so willing to do the work!

3 star rating on google proves that this store needs to improve…wake up

This has put me off your brand 