Poor sercid and missing items

I ordered a meal costing 527 and one item was missing. I order foru meals and 1 meal was missing.i called the store 4 times and I spoke to ,Zama, bontle and other customer care consultant and they kept on putting us on hold and kept on telling us they trying to call the store and they not getting ahold of them we requested to speak to the supervisor and I was on hold until my airtime cut. We called again and we spoke to Portia and she said she can't put us to the manager at the moment we must leave the number as the manager is not in duty and she said she will ask the supervisor to call us and she put us on hold and without telling us. Portia told us to call the uber eats as they cannot track the order and and I asked them why can't they assist as we ordered kfc. I'm really disappointed and I want my order delivered and they hung up the call again.