1 reviews | Active since Nov 2016

15 Dec 2016, 11:52

Poor management and staff s****s

<p>I pull up at the intercom, I wait for about 2 minutes before I'm asked what I'd like to order.</p> <p>No they don't have buns in stock for an AM Deluxe.</p> <p>So I ask for an alternative with a Cappucino.</p> <p>The lady repeats the order and asks again with or without a Cappucino. I repeat myself.</p> <p>By the time I get to the pick-up point and wait another couple of minutes, another lady brings me a wrong order.</p> <p>I tell her that I ordered an AM Riser and Cappucino, so she gives me the Cappucino so long without asking if I'd like white or brown sugar.</p> <p>This I have to ask her before it is given to me.</p> <p>Not major occurences, but too many little irritations to make me doubt whether I'd want to ever go back to the branch in January Masilela Rd.</p>

0
Replies (4)
KFC
KFC's reply15 Dec 2016, 12:43
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

KFC
KFC's reply15 Dec 2016, 12:43
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

's update15 Dec 2016, 14:48
Reviewer Update

Correction: It should be Justice Mahomed Rd and not January Masilela Rd.

's update21 Dec 2016, 16:03
Reviewer Update

Thank you to both Lavin Williams and Rapula the store manager for taking my complaint seriously and for calling me when you said you would.

Because of the fact that you put your customers first, I will be more than willing to give this particular branch in Justice Mahomed Str another fair chance.

Rapula is worth his weight in gold as a store manager, I was very impressed with the way he handled the situation.