Poor Management and service

24/7 service means 24 hour waiting que to get food. From 00h00 at midnight till 01h00 we stood in a que of 5 people in frfront of me. That means 60 minutes in a que, just to find out that they don't have stock on any of the 4 options i wanted to place/order. The manager never apologised, kept interrupting me while speaking and said after words very sarcastingly \thank you for coming"as if I had any pleasure leaving hungry and waiting for an hour in a que!!! I asked her if she thinks that service like this is TCF compliant and she ASKED ME what TCF means. Treating Customers Fairly is definitely NOT something this manager knows of...so I want the owner of this branch to tell me what makes them TCF compliant and what he's going to do about my inconvenience and the attitude/culture that he's got in his place..."""