Poor management

<p>Last night I ordered a meal at the KFC which is a 24hr franchise. I waited close to 40minutes for a street wise feast 6 & 4hot wings.</p> <p>As my mates and I entered the store, we noticed that the previous shift had ended which was roughly about 10 staff. It was really disturbing to see the next shift, so badly short staffed! They had a team of approximately 6 staff including the night shift manager.</p> <p>The customers were totally upset with the slow service due to the short staff and were actually using vulgarity on the innocent manager, who had been working her tale off. She had been taking orders, packing orders and dealing with the angry customers at the same time.</p> <p>I was a heart breaking experience to see an innocent worker being treated in this way, however with all this happening she has still remain, cool, calm and professional thumbs up to her!!!</p> <p>A little advise to the higher management of this branch, it's a festive season and people are out late, partying and under the influence of alcohol! So Please get more staff for the late shift... Its not all about cost saving on wages! It is not fair on your employees and valued customers!!!</p>