Poor Food Quality and Lack of Response from KFC Customer Care

Dear KFC Management,

On 25/08/202at approximately 18:24 I purchased a chicken meal from *KFC Phillipi Junction Mall*.

Upon receiving the product, I was very disappointed with the quality. The chicken had the following issues: 1. *Smoky/Burnt Odour*: The chicken had a strong smoky smell. 2. *Poor Appearance*: The skin was pale/white in colour and was peeling off, instead of the usual golden brown crispy coating. 3. *Undercooked*: Some pieces appeared undercooked inside. 4. *Taste and Texture*: The chicken was dry, bland, and had no seasoning.

This does not meet KFC’s food quality and safety standards.

I lodged a formal complaint with KFC Customer Care on but I have not received any response or resolution to date.

I have attached photos as evidence.

*Resolution Sought:* 1. A formal investigation into the food preparation and quality control at the Phillipi Junction Mall branch. 2. A refund or replacement meal vouchers. 3. Written feedback on the outcome of the investigation and steps that will be taken to prevent a recurrence.

I trust that KFC will treat this matter with the urgency it deserves.

Kind regards, Inathi ***