Poor efficiency and poor food quality

My husband went into the KFC in Greenpoint to order one double crunch burger meal and another double crunch burger only. It took 20 minutes for him to get the food. He was told after 5 minutes that there was some mistake with the second burger but it would be done in 2 minutes. 15 minutes later he finally got the second burger, by which time the first burger and chips had gone cold. The chips were not cooked through properly and the one burger had no garnishing. At no point did any staff member apologize or explain to him what had happened, all he was told by the cashier, Wendy, was that it was \not her fault the food took so long and became cold.". It was the first time we had visited the KFC in Greenpoint and we are extremely disappointed."""