Poor delivery service

An order was place with the KFC call centre and 9:40am. I asked the girl if delivery would be made at 11am. She agreed stating the drive only has one delivery before mine. I called at 10:45am to query my delivery and I was told it would be delivered at 11am. Delivery did not take place at 11am. I then called the call centre again and was given the KFC chatsworth store number to speak to the manager Louie who said he's not sure where the driver is, as he isn't answering he's phone. My company is based 5 minute away from KFC in chatsworth. This kind of service is unacceptable. It's now 11:33am and still no delivery.