Poor customer service from staff to their call center stuff handling complaints

I recently been mistreated at KFC in Flamingo Square Table View and I sent out an email to Customer Service requesting the issue to be dealt with. This all happened on the 4th of March 2021 Staff were rude and I had to wait 30 minutes for my order. Name tags and person wearing them were not in sync. After raising an alarm of the problem I was experiencing all I got was apologies and no explation as to what is happening.

Even now after sending an email to the Head office I only got one call from head office wanting to find out what happen of which I already explained on the email. Call ended with no resolution. Second call was from the store and they just promised to call me back with the outcome and nothing up until today. So after 4 emals, 3 phone calls that I made to them I am still stuck with my tail between my legs for an issue that could have been sorted out promptly and swiftly at the store if they were properly trained to execute correct customer services.

Hopefully this reaches someone out there who would be able to take some time and have it resolved.

My contact details are as follows EMail: *** Cell : ***