Poor customer service

Dear KFC Customer Care Team, I am writing to formally report a poor customer service experience I encountered at your KFC Parklands Lifestyle Centre branch (Parklands Main Road, Table View, Cape Town, 7441) on 09 June 2026 at approximately 19:05, under order number 292. During my visit, the store was experiencing issues with its card payment machines and was unable to process card transactions. While I understand that technical difficulties can occur, the manner in which the situation was handled by the manager on duty was unacceptable. The manager (name unknown) was rude, dismissive, and unhelpful when communicating with customers. Instead of calmly explaining the situation or offering alternatives (such as cash payment options, assistance, or clear guidance), she repeatedly stated that she “cannot help us,” without providing any further support or direction. This created a frustrating and uncomfortable experience for customers, particularly as the issue was internal and beyond our control. As a paying customer, I expect: Respectful and professional communication Clear guidance during system or payment issues Basic assistance or alternative solutions when systems fail Unfortunately, this was not the case during my visit. I kindly request that this matter be investigated and that feedback be provided regarding how staff are trained to handle such situations in a more professional and customer-focused manner going forward. Thank you for your attention to this matter. I look forward to your response.