Poor Customer Service

<p>this morning my wife and i decided to stop at our local KFC to purchase coffee for our trip to work, fortunately we have a 24hour drive through so it was convenient, we started at the first window and placed our order with the staff member operating the orders, she then informed us to proceed to the next window where we were the second car behind a red vw polo, there were two customers on foot picking up their order the red polo was just parked there and we were in this que for 10 minutes waiting patiently for our 2 coffees, which never came and the car never moved, my wife had to get out of the car to personally recieve our coffe from the window, there was no staff member at the window and she had to call out for some assistance, the coffee has been standing there for some time as it was ice cold and none of your staff cared/worried to find out who ordered the coffee. it is very dissapointing to sit and wait at a drive through which is supposed to be a quicker way in getting your order. this is not the first time i am having issues with your branch and will not be returning.</p>