VP
Vevan P

1 reviews | Active since Dec 2015

21 Feb 2016, 21:00

poor customer service

Hi, during the course of this week i purchased a crunch burger,hot wings and 1 piece meal. I got my crunch burger but was told i have to wait another 10 min for the rest. The cashier agreed to deliver it to me because she did not tell me this when i placed the order. When i got home there was no mini loaf inside. Upon my next visit later in the week i brought it to the attention of the same cashier. She immediately insisted it was included and then told the manager who was simply not interested.Please note i am a regular customer because i am next door. Be advised that this is not about the mini loaf ,instead it is the principle of getting what you paid for. Furthermore their dont care attitude and arrogance is the reason for my complaint as i did mention i was going to call your careline.

0
Replies (1)
KFC
KFC's reply23 Feb 2016, 11:52
Official
Hello vevan,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,