Poor customer service

Good day. On 2015-03-02 at 19:13 we purchased a Family Treat Meal with winger wings, pops and burgers as sides via the drive-thru. After receiving our meal my husband checked the content of bag and noticed that there were no serviettes and requested for serviettes, but the person dealing with the orders asked us \What?!"and that the serviettes was the first thing she put in. She however gave us some serviettes. When we arrived at home we discovered that they did not add the wings and that there were no serviettes like she said. We live in Parow and my husband however felt that for him to drive to N1 city Goodwood would be a disadvantage to him as it was not his mistake and the fuel would cost him way more then what the wings actually cost him. I however do not have the person's name but have the invoice details:Tran#973001 Doc# IN0084T*** Order# 701."""