Poor Customer Service

As a regular KFC customer, so far the service has been impeccable, but yesterday I encountered some really poor customer service.

Yesterday (Friday, 27th November 2020) I visited Maponya Mall outlet. I placed an order of ‘StreetWise 2 pap’ at 18:10 according to the receipt. The store LCD reflected that the order is ready to collect, after I have complained several times, I only received my order at 18:43, I made it a point that I write the time on the receipt as I was annoyed of time waited and the service rendered. To make this complain worse is that; when I got home to prepare to eat, upon opening the package I discovered the order was wrong. I was given ‘StreetWise 2 + chips’

I know that you strive for customer satisfaction, so I think you should know about the bad service and rude behaviour of your employee that was exhibited towards me, when I asked about my order, she ignored me and walked away. My brother thought there had been a misunderstanding, so he approached her again with the same question. She again walked away again. It was not the kind of service we have come to expect from KFC.