Poor customer service

<p>On Monday 17 April 17, I drove to KFC Birchley mall in Bircley North Kemptonpark. The store was empty inside but decided to drive through. There was one car in front of me. It took about 5 minutes for the person in from of me to place an order. My turn came, it same thing happened. The people serving me were talking in the background, not sure if they had problems with the system but there was a time I just did not know if they are talking to me or not, i just drove off. I got to the paying window, I told the lady if the causlow was not done on the same day I don't want it. She screamed telling others to cancel it. After a long wait again for about 10 minutes for the car in front of me, I drove to collect my order. I checked and I realized that the causlow was included plus the replacement I had requested. As I took it out to give to the lady on the window, she quickly said I did not take your order whats wrong. How do you immediately become so defensive as if you are blamed. I told her it was supposed to be cancelled and she just took it and shook her head (Thabiso is her name if I remember well). The waiting was still long at the collection window.</p> <p> </p> <p>When I got home, the meat was so dry as if it has been warmed over and over again. My kids hated it we could not eat it.</p> <p>1. When we were waiting in the queue, someone maybe a supervisor can just walk out and tell us what is the problem so that we patiently wait. </p> <p>2. The quality of food was just bad. The reason I did not want the causlow that was not done on the same day, is because of the previous bad experience. Now it was with the meat.</p> <p>The KFC in question is fairly new and I was excited that i will have it close to my house but unless the service improves I am sure it will close down soon because of the bad service customers recieve. </p> <p> </p>