Poor Client Service

I am not happy.

Yesterday i bought a very berry krusher and a chock brownie sundae. I spoke to the lady who was making a Krusher and requested her to make it berry and she answered me with a nasty attitude informing me she "knew what she doing" and i decided to let that slide,her name is Elizabeth and she is the store manager i believe. When she was done,the Krusher was placed on the counter and she left,that stood there for quite sometime and i knew it wasnt mine,+15 min went by and we still didnt get our order as it wasnt showing on the screen.I asked the staff of our order and no 1 had an answer,one of the ladies told me to wait as she is still giving out orders(those people bought after me).That was poor client service and i informed Elizabeth i will be logging a complaint,she then realised what happened and apologised and it was late for that.She offered us an extra Krusher which we rejected because there were to of us and i was fuming,she then requested us to order anything it will be on the house and i still rejected that and we got or order and left.I called in this morning ********** and i spoke to Raymond Bradey as Elizabeth starts in the evening at 14h00.I explained what occured and he invited me over and stated he will assist.Lunch time we arrived at the store and Raymond informed me that he can only refund the Krusher,i dont think he understood because he wanted to refund us.Another manager came her name Roman Letisa,she offered us streetwise mix which we kindly rejected.I requested a box master worth R50 i was rejected but my friend was given a streetwise 3 plus still water.Again i recieved poor client service and i dont know how you guys train your staff because they do not know how to speak to clients.