POOOR CUSTOMER SERVICE

Kfc greenpoint what a poor service i bought streetwise 2 pap at 12:57 waited till my lunch was over had to return my order, no explanation from the stuff they were very chilled i was only only told at 13:20 that the chicken was not ready i didnt eat during my lunch because of them i had to go back to work hungry, 13:30 i asked for the refund they didnt even bother to apologise even after refunding me while i waited there for 35MIN