Please deactivate or improve the app

Good Day

I have been highly dissatisfied with the service received on the KFC app and at KFC Blackheath, and I am afraid this will be the last time I use it, and I will definitely not be recommending it to anyone else.

1. On my first delivery order (Nobubele***) The driver took over an hour to deliver and claimed that he could not find the address on his gps although it is the same address I use on other delivery apps and have never experienced any issues with them. When the driver did not apologize or provide any explanations as to why my order took so long, I had to even call into the KFC call center and only then did I get assistance. 2. The second issue occurred on order Nobubele***. On this occasion I even included directions to get to the house on the delivery note, but yet again the driver did not show up over an hour later. I called KFC customer service again and the order arrived 20 minutes later. The driver again did not apologize or provide any explanations as to why my order took so long. 3. The final straw was this morning for a collection order (Nobubele***) I made the order at 07:30 this morning and while ordering no indication was made that the store was still closed, and I would not be able to pick up my order until 08:00. I got to the store at 07:50 only to find that it was closed, so I tried knocking as I had ordered online so I could pick up the order and leave to save time and make it to where I wanted to be in time. However the staff acted as if they could not see me and I eventually went to one of the drive through windows which is when one of them opened the window and rudely enquired as to what I wanted, I then explained to her that I was picking up an order and showed her the email with the proof of order. The staff member then rudely informed me that the store would only open at 08:00, and that my order would be ready in 10 minutes. I waited outside the store until 08:00, and then waited a further 10 minutes inside the store after they had opened, even though I was the only customer there. Throughout my wait the staff did not address me politely or explain why the app accepted orders even when the store was closed. Unfortunately I only received the order at 08:10

Please deactivate or improve the app.

Regards Nobubele