#Perthitic Services :(

I am seriously dissappointed in KFC ,. Vangate Mall and KFC Customer Care services,. They both perthitic , the store packed my meal incorrectly by forgetting my once piece chicken and then I called to KFC Customer Care and was sent a SMS with a CAS number to get a replacement one piece of chicken ... went to store with SMS and was advised on store I must wait for someone to call me or a voucher number,. ..this is not the first time Vangate Mall KFC staff are so unprofessional they just ignore you completely when speaking to them this is the same attitude I got when I explained my situation to the call center agent who refused to give her name claim to be the person in charge and that spoke over me when I told her the store refused to help me because SMS says I'll get a call back which never happened since the 1st January 2022....this call center agent even just dropped my call when I started loosing my cool. ...KFC your chicken might be great but honestly your call center Customer Care agents are the same as staff...in store are the worse perthitic beyond perthitic. It was not about the fact my meal was short of a piece of chicken....it's the way your staff treat's your clients...sad :( ....very poor ....BAD on you KFC