PERFECT customer care - Making good from bad

A while back, just before closing on a very wet evening, I stopped at KFC, Nelson Mandela Drive, Rustenburg for a bite to eat. I ordered one Game Day Box Mael at the drive thru. I waited for millennia, until I finally asked for the manager. A very friendly caucasian lady came to the window and I wasted no time to rudely demand service. I even threatened to demand my money back to visit McDonalds right across the road. She calmly let me finish, smiled, and apologised unconditionally for the delay. She explained that it was just before closing and that they were out of wings, but, put a batch in for my order rather than denying my the delicious treats (My words, not hers.). She again apologised and asked if I was willing to wat for a few more minutes. I gave in and waited my turn. Soon afterwards, a member of her staff knocked on my window to hand me the meal. <br> When I arrived home, I saw it. <br> Normal GDBM:<br> 6 Zinger Wings<br> 6 Dunked Wings<br> 6 Pieces<br> My box contained 8 of each. <br> I never found her there again to thank her for the comp. The real gift was her warm, calm smile, reminding me that manners maketh man. I am eternally grateful and extremely humbled. <br> Thank you Mystery Manager!!!