Peace OF Mind Or Cold As Ice

What an 1st impression, experience & Peace of mind,

I place my order with the Uber eats app, & it stated it will take about 15 - 25 min for my order to be made & delivered to me from KFC in EMMarentia to Craighall Park

As I continued to work & waited for my lunch to arrive (I made this order for myself because I was about to work a double shift as I am in hospitality industry) through out saw the order being accepted , processed, But every few minutes I saw the delivery time being readjusted & not only once but like 5 to 8 times.

With every updated the waiting & time its being made got longer & longer. I nearly wated for an hour before the App confirmed my order is on its way.

By the time when my order arrived it was cold as ice, my order was wrong, I din't receive my extra Zinger sauce as asked for not did they remove the tomato/Garnish as I asked .

I spoke to the driver & he said he waited for quite a while in the shop to receive my order by them.

Now they say you get what you pay for but by the looks of it...

By that time I was so hungry & upset, I needed to reheat my food in the micro wave that made it even more unpleasant to eat & when I reported it to uber & store on App no feedback for almost a two weeks now. LIKE REALLY????

This is utter ******* what is the point of using an app from the comfort of work, home or where ever & food arrives late , cold & wrong.

What is the point of so called fast services fast food, great quality & you end up with something nearly uneatable.

Seems like as the brand is growing the service has gone down the drain , stores are having the I don't care attitude , seems like staff aren't being trained proper & seems like people are just *********** for their job roll...WHY IS THI---IS IT DEW TO COST CUTTING ?? POUR MANAGEMENT?? OR POUR SUPPORT FOR THE HEAD OFFICE OR OWNERS??

One thing is for sure I won't support the brand again. THANK YOU KFC & UBER EATS FOR PEACE OF MIND & FEEDBACK RECEIVED.