Paying for Items and not receiving them.

So here I go again, writing a bad review about the ONE KFC that I never thought I would have too. A total waste of time, as I see that KFC has gone from a company that responds to a company that now does NOT respond. As per my previous Hello Peter report against a KFC, I have a brand new one less than a kilometre from where I stay (Birchleigh North) but because of one bad experience there, I choose to frequent the one that is almost nine kilometres further because I have Never had a bad experience there and their food is always good, (Still is) We only heard about the 12 piece special on Facebook two days before this special ended and decided that we were going to do that last Tuesday night, I read all the comments underneath this Facebook posting and not one was positive, most talked about undercooked chicken or dried out chicken but the one that stood out mostly was that most people only got ten or eleven pieces, others got thirteen pieces, lucky for them. I however though I am going to do it and went to my favourite KFC, placed my order, took the 2 large chips for an additional R35. Even paid the R2 for Hope, Happy happy. Got home, started dishing up, Only ten pieces, Thought ah well, at least they were mostly large pieces with only 1 wing. Very delicious, No biggy. However, Friday night 9th Feb, My Daughter went to her Father, though I was going to spoil the husband and myself with a Nice Rounder, got there (Birchleigh – Elgin & De Wiekus) and decided to get the Fully Loaded box meal, asked for both rounder’s to be made with Cheese and Pineapple, paid extra, asked for Buddy cool drinks as not too struggle with spilling glasses in the car by myself, paid extra. Get Home, only one rounder has the extras that I paid for, NO cool drinks, We start eating, food is good, as always, decide that I will call them and have the cool drinks put aside to pick up the next day as it was already getting dark and I was not prepared to drive all that way back in the dark. I called 10 times, I saved my call log and will attach as a picture, TEN Times, Not ONCE did anybody answer that phone, It must have been working because at one stage it was engaged, thereafter It rang to high heavens again. Now I want to know, every time I have paid the R2 for Hope, Can I HOPE that maybe they can use this money to train the staff better?