BB
Byron B

1 reviews | Active since Aug 2012

26 Nov 2016, 22:18

Pay for 6 and only get 4!

<p>I bought a 6 piece family treat at Grassy Park KFC.</p> <p> </p> <p>The sides and everything else I ordered was fine, just when I arrived at home (Steenberg area) and we unpacked the bag, we discovered that instead of 6 pieces of chicken we only got 4.</p> <p> </p> <p>Immediately I called the store as I was not about to drive back after parking the car. I spoke to Thoko first and eventually was placed on the line with Kamilah.</p> <p> </p> <p>She was very sincere and apologetic, she advised that if I come in tomorrow she will give me a street wise 3!</p> <p> </p> <p>That was just INSULT TO INJURY!!!</p> <p> </p> <p>I should drive +-10 Kilometres to get an extra piece of chicken for a mistake that has been made on your side!</p> <p> </p> <p> </p> <p>No consideration that this meal was bought for a family! We had to resort to cooking something as there was not enough chicken for everyone.</p> <p> </p>

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Replies (2)
BB
Byron B's update28 Nov 2016, 08:58
Reviewer Update

I returned to the store yesterday, and took the meal back.

The meal was replaced by Kaamielah after 25 minutes of waiting.

KFC
KFC's reply03 Dec 2016, 12:59
Official

Good Morning

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

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