Pathetic System and Service Treated like a beggar!

Waiting for my refund and feedback since November. Had sent many emails and received numerous calls. All the agents are like Robots they don't care. KFC Tokai is my usual spot, I work in hospitality and purchase lots of fast food. I will never go back to KFC period. I placed an online order 30mins before pick up, I checked in when I was over 5 minutes away. On arrival the Tokai branch was totally closed before 11pm. I went to the drive through to collect my online order and was told to park in the parking spot opposite the drive through window. YOU CANNOT PARK THERE WITHOUT GOING THROUGH THE DAM DRIVE THROUGH. AFTER WAITING 15 MINUTES IN THE STRONG WIND LIKE A BEGGER I APPROACHED THE WINDOW AND WAS TOLD I MUST CHECK IN AT THE WINDOW! I ASKED FOR A REFUND BECAUSE I HAD TO LEAVE AND WAS TOLD ITS NOT POSSIBLE MY FOOD IS COMING NOW YET THERE WERE MORE THAN 5 orders before mine on the screen. The drive through was full and orders were extremely slow! The manager was very rude and aggressive saying my food is coming now and I cannot get my refund. What the hell is the point of ordering and checking in online for such kuk service! Why was the branch doors closed early because so many people went to the front doors only to find out they were closed. I still have not heard back and I want my full refund with interest. I don't want disgusting KFC full of employees saliva and fecal matter. I don't see the point of ordering online?? This is just to push there sales trying to make it seem like your saving but your not, do the math! Order number Wesley***. All I get is this sms Thank you for contacting KFC Careline. We will resolve this matter with immediate effect Your Case Reference number is CAS-517199-T7S4F6.