Pathetic Service / Poor quality food

I purchase from this store on a regular basis and have noticed that the service has gone from poor to pathetic in recent weeks. On 2 occasions i purchased chicken and when i get home it looked and tasted like it was the previous days chicken reheated. <br> <br> The third time this happened, i reported this via the care line and was assured that someone would get back to me. This was the third week of January 2015. No one contacted me so i called again with my reference and again was assured that i would receive a call back. Again, no returned call.<br> <br> Last week i sent off an email and yes, no response till today. <br> <br> I am not looking for a free meal. All i want is an explanation as to why the CUSTOMER CARE service is so poor?<br> <br> Let me remind you that we all work hard for our money. Irrespective if the meal is R5.00 or R500.00 this is money that i work hard for and expect something fair. <br> <br> Please can you explain the poor pathetic service.