PATHETIC SERVICE - PHONE RINGS CONTINOUSLY

I HAVE BEEN CALLING THE BLUFF BRANCH OF KFC SINCE 13H00 ON *** AS WELL AS *** - NO ANSWER FOR 20 MINUTES, SO I CALL THE CALL CENTRE NUMBER, AND THE PERSON LAZARUS TAKES MY DETAILS DOWN FOR THE BLUFF BRANCH TO CALL ME BACK, GUESS WHAT - ANOTHER 15 MINUTES AND I AM STILL WAITING FOR THE CALL, I TRY THE NUMBERS AGAIN, TO NO AVAIL, I TRY THE CALL CENTRE AGAIN, SEEMS THERE IS ONLY ONE PERSON THAT WORKS THERE, THIS IS THER SERVICE FROM KFC, I TRIED CALLING EVEN MANAGERS ON THEIR CELL, GOES TO VOICE MAIL, I AM STILL WAITING ON THE LINE AND IT IS NOW 13H36