Pathetic Service from KFC again!

This evening at 7pm I called the KFC in our area which is practically a few streets away to order supper for my family and I. After trying 11 times the phone was finally answered and the lady told me I have to order through the call centre for delivery (since when?) . I took the number and also had to retry 5 times before I got through and placed my order. I was told it would be between 45min - 1 hour for my delivery. Its now 2hours later, my kids have had to eat cereal so as not to go to bed hungry and the call centre lady is still calling me back (this year?) I've called the call centre 3 times to find out where my order is and they keep promising to find out and call me right back. . my last call was 15 mins ago and still no word. If this is the kind of service we can expect then you can forget about my family and friends ever dealing with KFC again. I'm disgusted with the service and the blatant lies.