Pathetic Service from Iris the store manager

I received an SMS @ 15:56 about a special, I then went to KFC Newtown Junction, when I got to the cashier I showed her the SMS and she told they don't have that special I requested to speak to a manager I also showed her the SMS and she told me I need to have a voucher to redeem that special. I asked why doesn't the SMS say anything about a voucher she then changed her story and told me that the special will be running next week Tue, I asked again why didn't they mention on the SMS she that's because the SMS is not from KFC anyone can get it. I requested the head office on number she became reluctant at first she than gave me a ***** number of 031 ...

I googled the number and called head office where I spoke to Julian which I have to command her for a brilliant customer service she was professional throughout the call and all it took her was for me to read her the SMS and she knew exactly what yo do and she did that, Thank once again Julian

She called the store they didn't answer she called me back asked if I was still in the store which I was she then requested me to give the manager the phone when I when I asked the manager to speak to her the manager refused by saying she doesn't know anyone by the name of Julian from head office.

I have to say Iris your service sucks after learn to own up to your errors so that you could grow from them. Iris wasted my time, my airtime and my energy and after all that she didn't even apologizes, @ KFC management Iris the manager from Newtown Junction is a down fall of that store she is chasing customers away like she did with me