Pathetic service

Good Day

I went to your branch at Colorado Park, Mitchell's Plain and had the worst experience ever at any retail store.

I ordered a Wrapster box, the cool drink machine was broken and I was told I can only have it with a buddy at an extra cost or not at all.

I asked the cashier Asanele if I could swap the drink for a coffee as a replacement because they cannot honor the meal deal.

She says no it's what she says or I must either pay for the buddy or leave the meal.

The manager at the pay point tells me the same story.

I mean the stores machine is broken and I'm forced into paying extra for it, dies kfc management nit have discretion on these matters in store.

Very dissapointed in this service, I self manage a retail company and believe me we have discretion when it comes to customer service.

Some feedback on the matter will be highly appreciated.

I logged this on kfc complaint site as well and till today I only received a reference number and that's it.

Regards Justin Matthews