Pathetic Service at KFC

Tonight (27 August 2020) was the last time I went to KFC on the corner of Johan Heyns and Hertzog street in Pretoria! We had a big order that included 2 Dunked Pops, 1 Large Pops, 1 Large Chips, 1 Fully loaded box meal, 1 9 piece nuggets and 1 streetwise 2. Now the add says 9 piece nuggets with 2 dips, but the lady at the drive through counter argued with me it's ONLY 1 dip. After standing in the the dive through for almost an hour we finally got our order. After going through our order we realized that we NEVER got our nuggets! (Not the first nor second time, it's either nuggets or dips). We went back inside to complain and the manager (very helpful) quickly gave us the missing nuggets with 2 extra dips. We got home only to find that the missing nuggets was in the box meal INSTEAD of the burger for which reason we bought the box meal in the first place. The staff doesn't know what the menu reads and they miss place orders which is very pathetic service. I hope that this is going to be sorted out soon as this is not the only review I am writing. I have now had enough of paying for food that I don't get...