Pathetic Service and customer care

Order was placed via Uber eats and only received 1hour 15 Min later from KFC Chatsworth centre The instructions were not followed ,I ordered a meal which consists of a Crunch burger but a junior burger was delivered and still charged the same price ,the wrapping an presentation was terrible the food was soggy n moist The Oreo crushers ordered was melted and unappetizing .The food was cold and did not taste good Very poor customer care Being a regular customer service was pathetic not to mention I initially placed my order at Bayview KFC I was even debited from my bank account only to find out I am waiting for an order that was cancelled cause they had load shedding .Guys u taking advantage of the public in this difficult times we paying our money and expect to get what we paid for u not doing us any favours Please call me urgently I want this matter resolved ASAP I have been trying to call the store for the past 2 hours and no answer at all Melissa ***