1 reviews | Active since Jul 2016

07 Jul 2016, 09:24

Pathetic Service and bad food

<p>On the 4th of July 2016 at around 7pm we went to KFC Emalahleni on the corner of Mandela drive and OR Tambo. We placed an order inside the store for 3 Wicked Zinger Box meals. The store was not very busy, but we had to wait for about 25 minutes. At this moment we got irritated as there were 5 customers that were helped after us that already received their food. We then enquired why we have not received our food as yet, when the manager looked at the slip and just said they don't have stock. This is completely unacceptable!! Last night we went to the exact branch in the drive thru at 7:30 pm, 6 July. We paid and drove to the collection window and the workers just shrugs and says we cant get our food because they just switched off the ovens. Why would you make a customer pay when you have stopped serving food? So we demanded that they give us what we paid for. We got the following: Instead of an ordinary foldover, my little niece received a foldover filled with zinger strips. My sister in law received a colonel burger box with the top part of a bun, a small piece of chicken and lettuce inside. I ordered a double crunch, but received what looks like all the leftover sc****s from the oven and burned pieces of chicken fillet inside the buns.</p>

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Replies (1)
KFC
KFC's reply08 Jul 2016, 12:34
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
********** 222