Pathetic service

@kfcsouthafrica TERRIBLE SERVICE. We ordered food on the KFC App and for quite a while the app kept saying that they're preparing the food and then thereafter someone called stating that the driver by the name of "Thierry Y" collected the order and thereafter cancelled the order. They said that they can't prepare a new order because they have to check with customer services first however customer services state that we should rather be given a refund which mind you takes 7 to 10 working days as they stated.

The lady that called said she would call back after 10 minutes and did not call back so we had to call back and spoke to an employee by the name of "Phili" that has pathetic attitude. And it's not even the case as to where they haven't recieved payment as payment was done online on the KFC App. If only we knew that the drivers are so irresponsible we would not have ordered via the app.

Now Jessica called and confirmed that the order has been cancelled and she is not aware how long the refund would take and she advised we must wait for a call from customer care.

We have now called customer care and spoke to Kgomotso and she advised they don’t have any process in place besides the refund which means we must now wait 7 - 14 working days for our Supper.

And before anyone can say “Just order again”, let me tell y’all money doesn’t grow in our backyard!!

The order reference number is : #111031 This all transpired at the KFC Phoenix Plaza