pathetic Service

<p>on Wednesday the 2nd of November 2016, as a customer who lives in the area and who is fully aware of trading times of KFC, arrived at the restaurant at 6:10, only to find doors closed and KFC not opened, more customers started to arrive on foot, but where turned away or requested to go purchase via drive through.</p> <p> As a customer who arrived on foot without a car, I highly do not understand the logic in me going to order via drive through without a vehicle. As a customer with a back pack, I was blatantly ignored and left outside with other Queensburgh girls high school students. </p> <p>On the KFC door, trading hours are written as "6am- 22:00", but the time was going for 7am (hour after open time) , the staff at KFC now prepare to remove bikes from within the restaurant, clean and mop the floor various times, making floor very wet so that drying takes a longer time. When queensburgh girls students go to drive through, KFC staff, giggle, and run to close the drive through so they will not serve these students.</p> <p> At 7:20 the manager of Kfc opened the doors and when I queried about open time, as a customer, I was not given time, instead the manager walked away as I was complaining as used an unacceptable excuse of "we were fixing something". The excuse was accompanied with a grin,when I questioned why customers were not notified about open time changing due to "them fixing something", the manager simply gave a pathetic apology of "I'm sorry", then later went to the kitchen staff to make my complaint a mockery.</p> <p> Fellow students at queensburgh girls high school, notified me as a student of the neighborhood school, they are not taken seriously as customers just because they are in uniform, eating area is blocked off for them and Kfc only opens late just because, Kfc staff are not willing to serve "disrespectful students in uniform ", so majority of them are forced to go to competitor chicken licken for better quality in service delivery.</p> <p> I Am appalled at the beyond poor customer service at this Kfc, I'm disgusted by the manager's way in which he dealt with my complaint, in all honesty a lie, then an unapologetic apology.</p> <p> As a customer giving feedback, I request a telephonic / written apology from Mr Sbongo/Sbonga as a manager who has no customer service, I also request all staff and manager to be trained accordingly on customer service and not treating customers differently because they have a back pack, wearing uniform, without a vehicle. If trading times change, notify customers via writing placed on the door.</p> <p> I DO NOT REQUEST A VOUCHER, A FREE MEAL, but rather AN APOLOGY and EQUAL TREATMENT FOR ALL CUSTOMERS‎. </p>