Pathetic service

We went to KFC today to buy food at the drive thru. There was no one there to take our order<br> We then proceeded to the next window and found a guy by the name of ***X, he looked at us and did not even ask how he could help us. We greeted the guy and ordered our food. We then moved to the next window where we found a lady by the name of ***X, she swiped our card and then told us the transaction did not go thru we need to wait. She then went on to have a long conversation with her colleague ***X about who will go on leave and when while we waited there, if asked what was happening we were told with attitude to wait. She later swiped the card again and said it is fine but this time we noticed we have been double charge as the first transaction appear to have gone thru via sms notification. We were told with attitude again to come back tomorrow if the money is not reversed as there is nothing she can do. The entire service appalling to say the least. I refuse to support this outlet ever again. Disgusting service.