PATHETIC SERVICE

I ordered at KFC Caltex Garage last night of 23 March 2022 at 19:34. My order went through successfully after payment went of from my account. I received an SMS confirming that my order was received. A few minutes later I decided to track the order on the App and there was no order received an error saying "request could not be completed, apologies for inconvenience" something closer to that.

I got puzzled by this and decided to call immediately, their service agent placed me on hold and I ran out of airtime. Went to their chat bot, agent greeted and I explained my query for a good 24 minutes I waited for a response none.

I decided to buy airtime again and I was holding and when the agent did the greeting I started explaining my query, line was dropped. I waited hoping to receive a call, there was no luck. Decided let me call again and still no answer.

I went to Twitter I was advised someone will be in contact with me that was yesterday. Today, still waited for the call no help, a guy called me around 08:54 and asked if I am far from the store. Even if I was not far, I am at work for heaven sake. I told him I am far and I no longer want the food I want my money. He advised me that head office will be in touch as the store does not get the money for online orders.

Till now I am still waiting to get the call. It is now almost 14:50 still no call no refund.

This is discussing. The fact that I order on another day and they want to give me food on a different what am I going to do with that food? I was hungry when I ordered. Obviously, I would be dead by now if one day of hunger killed.