Pathetic service

<p>On Sunday 28th May we bought a meal from KFC N1 City. When we got home, we noticed that the meal was not what we requested, chips were old and chicken was raw. We immediatley called and spoke to the manager on duty. She informed us how sorry they are and offered a replacement meal, which we then said we are not going to drive back, we will rather use the offer on a different date and she agreed it is fine. On Sunday, 4th June, we called KFC and spoke to Siyanda, informing her that we cannot find the reference nr given for the replacement meal and she said it is ok, we can come in and ask for her. When we got to the store, were waited about 30 minutes before anybody gave attention to us, and was then informed that Siyanda is one of the people working int he kitchen and she is not authorised to make such decisions. We ask to speak tot he Manager on duty and they called another lady, who also took 15 minutes before attending to us. We explained to her what happened, she went to the back and returned with the complains book, asking me for my cell nr, which I gave and she informed me there is no such complaint registered. We wanted to know how come they could not have told this telephonically and they just spoke in circles without any resolution. The manager decided to call the others on duty and no one had a recollection of what happened on the 28th. My daughter went back home to look for the reference, she got it and returned to the store. We gave the manager the nr and she then found the entry int he complains book, with my cell nr written and then accused us of not giving the correct nr, which I just laughed off. She then indicated the complain in the register differ from what we told her. We tried explaining but she clearly did not understand what we are trying to say, even to such a point she got rude with us. I then called the KFC hotline, complaining about both incidents and the behaviour of the manager on duty, and guess what, there head office got the same person to return my call to give attention to my query. I tried explaining to her my dissatisfaction but again she was rude and did not understand what I wanted to say, so eventually I put the phone down. This is not a strange occurance at KFC N1 city. There is constant complaints from people about the way they treat customers, the foods that is either raw or not up to standard, items being missing from the order and there is no sense in complaining to the managers in the store, they are either ******** or dont understand what you trying to say. I will never buy there again and will also not recommend them</p>