Pathetic service

<p>My 1 sst order I places through the drive way was 3 cold drinks short, an hour later they managed to ***** the order up again by only giving me 1 streetwise two when I ordered 2 meals.</p> <p>All within an hours time. I can happily attach the slips as evidence.</p> <p> </p> <p>Their reason for their mistake, I qoute " it is the screens faul" unqoute. Now how can a computer make a mistake if the employee places the order on the computer?? </p> <p> </p> <p>I had to drive back twice 16km in total to get my order fixed.</p> <p> </p> <p>1. How does n branch evaluate customer satisfaction? as KFC is customer centric as they imply.</p> <p>2. How do ensure each order is finger lickin good and the customers receive for what they pay for?</p> <p>3. Why does management not take ownership of all the non conformities within his/ hers area of responsibility considwring the amount of complaints it is receiving.</p> <p>4. What has KFC done to enaure they win back their customers trust in the products and service they are providing?</p> <p>Management can only apologise for so much with no evidence of actual change within their location . Same mistakes normally have the same explination, what have you as KFC done to improve on your services and reduce reocurances??</p> <p> </p> <p>If you do not have happy customers your turnover wont be so happy as well....</p>