Pathetic service

An order was placed for delivery at around 11am. The driver arrived at around 12 .45pm and didnt wait for the order to be checked despite us requesting him to. We then found that one meal was not received and contacted the branch again. We made at least 10 calls to follow up and spoke to the manager Phindile. Her response was that she will call the driver which went on until 3.30pm. Her attitude was disgusting and she showed no urgency. She promised to call the driver and provide feedback which she failed to do. The missed meal only arrived at 3.50pm. This is absolutely pathetic as delivery is not free and neither was the meal. These people really need to catch a serious wake up and learn how to handle customers. The agent from our company that ordered this meal did not even have lunch because of this.