Pathetic kfc service standards

I had the unpleasant experience of ordering a takeout in person at kfc mount edgecom plaza ,Durban, KwaZulu-Natal. Initially the person who took my order made me rattle my order to him verbally and only after did he inform me that his card machine at his till is not working. He pathetically redirected me to use a self service kiosk where I could use my card to pay. He failed to offer further assistance and as in the case of Mcdonald's there are always staff to assist with the self service kiosks. I used the kiosk with no help and had a difficult time using the self service kiosk as I had to get my order done on a trial and error basis. After ordering I check my receipt had to be requested at the staff manned till point. I fetched my receipt and waited. Normally at the kfc's I have frequented my orders are normally processed up to 10 minutes with about 7 min being the reasonable average. As I waited more customers came to the outlet I noticed numerous patrons ordering products same to mine paid and picked up their orders in about 5 to 7 minutes. It looked to me certain products of my order was redirected to patrons coming after me I have come to the conclusion that because the patrons being of the same race group as the front serving staff they were in favour of fulfilling their orders before me.After about 15 minutes had elapsed I got fustrated and voiced my opinion only to be disregarded with a don't care attitude by a front staff member , who now realised he had to process my order as I was causing a fuss. Over 17 minutes in I requested for the manager, A female sauntered along after voicing my concern she looked unimpressed at me and continued with her malingering by this time the first attendant smuggled my order close to me bewildered what the fuss was about. As usual their attitude spoke for them they were right I was wrong. I had three course meals in restaurants served quicker. Customer service is lacking ,staff need to be retrained especially in BATHO PELE principles. I will not recommend or visit this kfc again .Also with the diversity of various predominant race groups in the area it would be nice to see other persons of colour also employed.