PATHETIC DELIVERY SERVICE AND ATTITUDE

IF THERE WAS A WAY TO RATE THIS STORE WITH A ZERO - I WOULD GLADLY DO IT! This isn't the first time we have had a no show for our delivery. When I placed my order earlier I asked the lady if we will get the order late again, she assured me we wouldn't, I asked her if they were busy, and she said no again. The first time around we waited for our delivery for approx 3 hours - we are only about 5kms / 10 minutes away. We ended up cancelling the order and sending someone off to buy the food for us instead! I placed an order today expecting it to be better - maybe Friday was hectic and guess what! - We had a no show once again. A lady called in to ask us for directions which we gave to her, obviously expecting the delivery to be no less than 5 mins as she CLAIMED he was very close by - that was more than half an hour ago. The manager (or so she says)called in to ask if we received our delivery Here's the joke - driver was already back in her store with our food still with him when she made the call! Seriously!! She even had the gall to back chat and be arrogant when we told her about the last delivery. The sad part is she was ever so ready to just except us cancelling the order like we did on Friday! My questions to the owners of the store is, is this the quality of service you train your staff to give? Are you making that much money that you don't feel the need to be concerned when a customer says "cancel the order?" What is the point of having a delivery service when your staff don't have the ability to find a place down the road from you - TAKE THAT OFF YOUR ADVERTISING!!!!!! ITS LAUGHABLE.