Pathetic delivery from pathetic KFC!!

Pathetic delivery service from KFC!! It's been over an hour almost 2 and the food hasn't been delivered! When I called the store all they told me was the driver is on his way and I can cancel the order then I said I will complain the lady tells me okay complain???? What kind of pathetic service from kfc and their workers?? I will never order delivery or go to kfc for food again!!