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Ntandazo M

1 reviews | Active since Feb 2016

09 Feb 2016, 14:10

pathetic customer service.

I went to buy lunch as always. I work in can walk at TFG Hi which makes me the regular customer i can say. I oderd a street wise 2 meal and asked for a side breast and a Drum stick. When i went to collect my food i asked the laidy which was giving out oders to check if its what i have orderd and she gave the food back to one of the guys that packs and give what i have orderd. Instead of telling us sorry sir we don not have breast is there any other piece u can choose so that i can understand i 'm human also i will understand. Lisa was shouting right infront of me that she will nerver turn herself into a breast cos we do not have breast. I called the front manager Alton &amp; address the situation cos thats not the way to speak to customers. He didn't seem to care of whats happening. I felt so disappointed with service i have recived this afternoon. Time was 13:28.<br> Kindly look into this matter as i would never recomend people to buy there as the customer service is realy bad.

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Replies (1)
KFC
KFC's reply09 Feb 2016, 15:22
Official
Hello djntando1,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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