pathetic customer service

I order about 2 times a week from kfc through there delivery service and never have I encountered such PATHETIC service from a call center agent. She advised us that there was no drivers at bayview so we asked if it could be delivered from another store as all the KFC in chatsworth is owned by one franchisee. She rudely said no as if I asked her to do something that was out of the ordinary. When I asked for her name she cut the call. Called 5 times and the same thing happened. Eventually she answered and I asked to speak to a manager who was unavailable , when I asked her name she rep**** how is this gonna help you to get your delivery. Never have I been subjected to such rudeness for a service that I am paying for.