PATHETIC "careline" customer service

<p>I initially lodged a complaint the horrible service i've received three times from the same store in my area. I lodged a complaint throught the "careline" number and was told someone would call me within 48hours. nobody did. Monday, 21st i phoned again to follow up on that call, only for two consultants to drop the phone down on me! i sent an email to the customer service address the very same time, requesting for a teamn leader / manger to call me back, to date, Wednesday 23rd, i am still watiing for that call. </p> <p> </p> <p>is this the Great service we get from a historically well know brand these days???</p> <p> </p>