Pathetic after service for bad quality food.

Very poor service from your *customer service* team. I visited your store (Empire Road) monday evening (around 18:30) made 2 purchased (wrapsta boxes x 3) and 10 Zinger wings. It tasted AWFUL, like it was cooked in old, burnt, scorched oil. I called your customer care line and was assisted by someone (I cannot remember her name) and was promised a sms and a call from the store manager. By Wednesday, I was yet to receive this sms and phone call back, I took to FB and after 2 more queries on FB, I finally got a callback yesterday. There was no record on my original complaint and two phone calls later, I logged my complaint again. Feeling very frustrated, I finally received a call from the manager at Empire Road but she too seemed a bit stroppy because apparently I needed to call the store and not the complaint line (as advised on your receipt). Whilst i'm not so upset because of the poor quality food I received, it was your after service / complaint service centre that frustrated the HELL out of me. Now I've been asked to go back to the same store (which isnt on my usual route) to collect the 10 wings even though your wrapsta patties was also awful. Such unsatisfactory service from your team and I will never ever purchase ANYTHING from KFC again due to the service I received. I understand off days (we all have them) but honestly your after service was pathetic and refuse to deal with KFC again. So much for your slogan mmmmmm if not we'll swop it