PATHETHIC SERVICE AT KFC NEWTOWN JUCTION

TODAY I HAD A HORRIBLE EXPERIENCE @ KFC NEWTOWN AND THIS WAS NOT THE FIRST TIME ,TODAY I WAS TREATED UNFAIRLY LITERALLY I WAS LEFT BEGGING FOR FOOD I PAID FOR . DATE 22/03/2023 I WALKED IN THE STORE AT 13:22 AND I PALCED MY ORDER TIME ON SLIP I ENDED UP GIVING UP TWICE ON MY FOOD AS THE ORDER WAS NOT READY ,ON THE SECOND OCASSION I OVERHEAD WHEN ANOTHER CL;IENT THAT WAS WAITING THAT THE WINGS ARE STILL BEING PREPARED AND IT MIGHT TAKE 2 MINS I THEN DECIDED TO WALK OUT AND RETURN TO WORK AS I WORK AROUND THE VICINITY ,WHICH MEANT THAT I ALREADY LOST MY LUNCH TIME OPN THE 3RD OCCASION IT WAS AROUND 2:43 pm TO COLLECT FOOD BEFORE ITS END OF BUSINESS WHERE I WORK ,UPON ARRIVAL AT THE STORE THE WAS ONE CASHIER ONE WHO WAS TAKING ORDER BUT THE WAS NO ONE BY THE COLLECTION SIDE ,I WAITING I THEN BEEGED THE CASHIER TO HELP US THIS SIDE SINCE MY ORDER SURELY SHOULD BE READY NOW SINCE I PLACED IT BY 1 PM AND NOW ITS TO 3PM ,SHE WENT THROUGH FOOD PARCELS THAT WERE LYING AROUND AND SAID MY ORDER WAS NOT THERE I REFFERED HER TO THE SLIP TO SAY THE ORDER WAS FOR LONG AGO SHE SHOUTED TO ASK WHERE WAS MY ORDER TO THE KITCHEN STAFF ,ITHEN REQUESTED FOR THE MANAGER IN DUTY SIYABONGA ,WHO CAME AND I MADE HIM AWARE THAT THIS WAS THE 3RD TIME IN THE STORE AND MY ORDER IS STILL NOT READY HE LOOKED UNBORED NOR CARING HE THEN SAY HE IS APOLOGISING BUT THIS WAS NOT A SINCERE APOLOGY I THEN ASKED HIM TO STOP WITH APOLOGIES BUT RATHER ACT ON THE SITUATION AT HAND , HE LEFT ME TO THE BACK OFFICE CALLED ONE LADY WHO WENT TO THE KITCHEN GRABBED A BOX OF WINGS FROM BACK AT THE KITCHEN AND OLD COLD CHIPS FROM THE RACK , ,PRESENTATION OF THE FOOD WAS SLOPPY I REQUESTED THE REFUND THE LADY DID NOT KNOW WHY SHE WAS CALLED TO INTERVENE BY THIS REDE MANAGER I REQUESTED A REFUND AND OFWHICH THE MANGER DID BUT COULD EVEN CARE IF I WAS HAPPY OR NOT .I ASKED FOR THE FRANCHISE OWNER THEY GAVE ME THE NAME OF THE OWNER , I WANT TO LET HIM KNOW HE NEEDS TO CHECK ON THE SERVICE GIVEWN TO CUSTOMERS FROM HIS OUTLET VERY POOR AND MANNER INWHICH FOOD IS HANDLED LEAVES A LOT TO BE DESIRED ALSO A NEED TO ADRESS THE EMPLOYEES ON GOOD CUSTOMER CARE, PROPER MANAGERIAL SKILLS PATHETIC MANAGERIAL SKILLS NONE AT ALL FROM SIAYABONGA MY EXCEPCTATION A PROPER APOLOGY FROM THE MANAGER SIYABONGA , AND BETTER CUSTOMER EXPERIENCE , WILL APPRECIATE THAT STAFF BE TAUGHT HOW TO HANDLE FOOD WITH DECENCY - FRANCHISE OWNER AM AVAILABLE TO HEAR FROM YOUR STAFF MEMEBER KNOW ME IF YOU NEED TO GET HOLD OF ME AM ALWAYS AVAILABLE . NB KFC IS A WELL KNOWN BRAND AND PLEASE DONT DONT THE STANDARD SET. OVERALL EXPERIENCE IS EXTREMMELY POOR