PATHECTIC SERVICE KFC

I have had many complaints about KFC since 2017, but because I love there food, I have always gone back hoping for better service. however in dec 2019 our son came to visit from polokwane and went to buy 3x double crunch burger meals and ice cream. first of all, there ice cream machine was broken which happens about once a week. when he got home, they gave him single burgers where as he paid for double burgers. after complaining to them on there messenger line, I only got feedback from them yesterday 09 jan 2020. they would sent me a code replacing the meals. I had to phone back because the code was never sent. after phoning them today, the lady tells me I should have driven back and returned the meals. why should I waste my time, my effort my fuel to drive back and return their mistakes? we were starving and thus ate the meals but lodged the complaint immediately. I love KFC langenhovenpark staff, but they are understaffed and make mistakes. patchetic service to loyal customers!!!! they now want to give me one meal. who is going to eat and who is going to look on while the other one is eating