Paper towel instead of serviette

KFC THREE RIVERS (VAAL). Horrific experience I bought Streetwise Bucket for 1 and when I opened my packet I found a paper towel ripped untidy as opposed to the jfc serviette and no ketchup but two salts. The person who served me didn't even warn me or apologise for the inconvenience and discret of product remember KFC is a franchise not someone's personal business where you can just chop and change. Standards need to be upheld